RESPONSIBLE GAMING RULES

These responsible gambling rules are aimed at preventing and minimizing the negative consequences of an individual's participation in gambling, and measures aimed at organizing self-restrictions and self-control for players.

The Organizer has introduced these Responsible Gaming Rules in order to take measures to combat gambling addiction (ludomania) and to prevent persons under the age of 21 from gambling.

The Organizer carries out its activities in compliance with the principles of responsible gambling, namely:

  1. ensures the identification of players in the course of activities in accordance with the laws of Ukraine;

  2. restricts players from participating in gambling, i.e. does not allow persons who have limited access to gambling and persons with severe gambling addiction (ludomania) to participate in gambling;

  3. ensures that there is no incentive for the player to lose, and therefore the Organizer refrains from providing players with any bonus payments, gifts and/or goods (services) in any form, using other types of incentives, the provision of which is directly or indirectly conditioned by the fact of the player's loss in the relevant gambling game;

  4. provides players with the opportunity to limit their participation in the game using the "Self-Control" and "Self-Limitation" functions;

  5. conducts training and briefings with employees on the principles of responsible attitude to gambling, identification of signs of pathological and problem gambling addiction, and measures aimed at preventing the emergence of gambling addiction in players;

  6. provides information on prevention and minimization of negative consequences of gambling, manifestations of gambling addiction (ludomania).

    The organizer emphasizes that any gambling is intended for entertainment purposes only. Before starting the game, players must understand that the game should not be considered as a source of income or as a way to repay loans or debts. Also, gambling does not solve financial, social or emotional problems. Gambling is not a way to cope with moral or physical pain and should not take up a significant part of your life. Players should remember that in case of loss, they should not try to win back, as a rash attempt to reimburse expenses can increase them. Gambling is prohibited for persons under the age of 21, persons suffering from gambling addiction and persons included in the Register of persons with restricted access to gambling facilities Any person under the age of 21 has no right to participate in gambling. To establish the player's age, the Organizer shall check the documents proving the age of the person who intends to take part in the gaming.

    Mandatory Limits:

    In order to comply with the requirements of CMU Resolution No. 566 dated 17.05.2024 and to set the chosen limit for the Player, before participating in gambling, the Player must provide the Organizer with information regarding:

  7. The limit of funds the Player wishes to spend on gambling over a certain period (day, week, month);

  8. The maximum continuous time the Player participates in gambling during a day and the maximum time of participation in gambling during a week.

  9. The above limits can be set by the Player in their client account (personal cabinet) in the "Responsible Gambling" section.

  10. The limits chosen by the Player, after being set in the client account (personal cabinet), can be changed no more than once a month by contacting the support service at support@ggbet.ua or in the support chat.

  11. Access to gambling without setting the above limits will be restricted. Also, after setting the above limits, access to gambling will be restricted once the Player reaches the corresponding limits.

    Parental control:

    In case you have children under the age of 21, you are obliged to install "Parental Control" on your computer and block the possibility of children's access to the Organizer's Website in any way convenient for you. "Parental control" may be by setting a password on the operating system. In no case do not leave your account access data in a place easily accessible to children. Additionally, you can install software that will block access to the Website or access to the Internet without entering a password. If you do not know how to block access, please contact us at support@ggbet.ua, our support team will provide you with step-by-step instructions on how to do it.

    The organizer does not provide services to the following list of persons:

  12. persons suffering from gambling addiction;

  13. persons included in the Register of persons with restricted access to gambling facilities and/or participating in gambling;

  14. persons under the age of 21;

  15. persons who have the status of and/or have been recognized as incapacitated or partially incapacitated.

    Chances to win:

    Your chances to win are set out on each game page or in the rules of the relevant game. Before participating in a game of chance, you must understand that you have a chance to lose the amount of your bet, and such bet will not be returned to you. The organizer notes that the total winning percentage (theoretical return to player), i.e. the average percentage of the amount of bets received from players, returned to the player as a win (prize) during one million games is 95 - 98%, unless otherwise specified on the Website with the relevant game or the rules of the relevant game.

    Signs of gambling addiction (ludomania), its prevention and rest from gambling:

    Typical signs of gambling addiction (ludomania) are:

  16. irresistible need to gamble;

  17. feeling strong internal pressure and anxiety if you cannot gamble;

  18. increasing bets and time spent gambling;

  19. frequent and high bets become the norm, and the gambling process takes more and more time away from work, family, and social life;

  20. inability to control the gambling process;

  21. inability to stop and, as a result, continuation of gambling even with negative consequences, such as financial losses;

  22. deterioration of the general financial situation, accumulation of debts and possible loss of property;

  23. psychological and physical consequences;

  24. stress, anxiety, depression and physical problems such as insomnia and poor nutrition.

    In order to predict the presence of symptoms of gambling addiction, the Organizer recommends that players periodically take the following survey:

  25. Have you ever sold your belongings in order to use the profit from the sale to participate in gambling?

  26. Do you gamble to escape sadness, loneliness, or the need to solve problems?

  27. Do you have a desire to return to gambling immediately after winning in order to win even more?

  28. Have you ever risked losing your home or job because of your gambling problem?

  29. After losing, have you ever had an unbearable desire to return to the game as soon as possible in order to win back your losses?

  30. Have you ever had trouble sleeping because of excessive gambling?

  31. Do you often lie about how much money or time you spend on gambling?

  32. Do you spend the vast majority of your free time gambling?

  33. Do you spend most of your earnings on gambling?

  34. Do you borrow money to gamble?

  35. Have your relationships with family and friends deteriorated because of your gambling?

    If you answered "No" to two or less than two of the above questions, the Organizer advises you to monitor your condition and periodically take the above survey. We also recommend that you take the test at this link.

    If you answered "Yes" to three or more than three questions listed above, there is a sufficient risk that you have problems related to gambling addiction, and therefore the Organizer advises you to contact specialized specialists in the field of gambling addiction (ludomania) treatment.

    Also, in case of detecting signs of gambling addiction, the Organizer advises you to contact your relatives or friends and inform them about the presence of relevant signs, as well as to contact the Organizer or the Authorized Body with an application for self-restraint (the application can be downloaded here).

    You can take a break from gambling by setting self-restrictions or self-control in accordance with the Organizer's rules.

    Do not neglect your health, in case of signs or symptoms of gambling addiction (ludomania), contact the appropriate medical institution as soon as possible. Contact details and names of medical institutions that treat gambling addiction (ludomania) are listed below:

    Medical Center “DAR”

    (Kyiv city)

    License of MOH No. 526359

    Kyiv city, Saksahanskoho Street, 100, office 118

    Phone numbers: (044) 288-31-86; (063) 237-51-14

    E-mail: contact@darmed.com.ua

    Website: https://darmed.com.ua

    Nadiia Burmaka Medical Center

    (Kyiv, Cherkasy, Vinnytsia, Kamianske, Zhytomyr, Kropyvnytskyi, Kremenchuk, Lutsk, Poltava, Rivne, Ternopil, Lviv, Khmelnytskyi, Chernihiv)

    Phone numbers: 0 800 300 608; (093) 822-24-47; (067) 812-23-52; (066) 233-76-23

    E-mail: nadiya.com.ua@ukr.net

    Website: www.nadiya.com.ua

    Rehabilitation Center “Dovira”

    (Kharkiv)

    License of MOH No. 2489/L-P dated 25.12.2019

    Svobody Square, 5\1, 6 entrance, 6th floor, Kharkiv, Kharkiv region, 61000

    Phone number: 0 800 213 708

    E-mail: csavertical@gmail.com

    Treatment and rehabilitation department of Peter and Paul

    (Kyiv)

    Address: Ukraine, Kyiv city, Vidradnyi Ave., 87

    Phone numbers: +38 067 437-33-11, +38 044 383-19-88.

    Medical Center “Polinar”

    (Odesa)

    Address: 1st Aerodromnyi lane, 4, Odesa, Ukraine

    Phone numbers: +38 048 728-94-73,+38 048 728-94-74.

    Also, by clicking here, you can find a more extensive list of health care facilities that provide medical services to people with gambling addiction.

    By clicking on this link link, you can find an expanded list of providers of social and psychological services for the rehabilitation of people with gambling addiction.